PREAMBLE:  

1. Hiring of Customized AMC/CMC for Pre-owned Products contracts placed through GeM shall be governed by following set of Terms and Conditions:

1. 1. General terms and conditions for Goods and Services;
   2. Service Specific STC of  Hiring of  AMC/CMC service for Other Products  – as defined in Service Catalogue which includes SLA for the Service or Service for a particular product;
   3. BID/Reverse Auction specific ATC
2. Operation of the above terms and conditions are in reverse order of precedence i.e. ATC supplement Service Specific STC and GTC, however Service Specific STC will prevails or supersede the GTC wherever there are any conflicting provisions.
3. The above set of conditions along with scope of supply including price as enumerated in the contract document shall be construed to be part of the contract.
4. This document represents a comprehensive Terms and Conditions governing the contract between the Buyer and Service Provider. The purpose of this document is to outline the scope of work, Stakeholder’s obligation and terms and conditions of all services covered as mutually understood by the stakeholder

Agreement Overview: This Agreement represents the Special Terms and Conditions (STC) and the Service Level Agreement (SLA) between the Buyer and SPA providing the AMC/CMC  services . The Service Provider would provide the required equipment (if any) and personnel (onsite or otherwise) as per the requirements of the buyer. This Agreement outlines the scope of work, Stakeholder’s obligation and Terms and Conditions of all services covered as they are mutually understood by the stakeholders.

STC of this Service will be attached by the Buyer during Bid creation and that will become the part of the Contracts.

Service Formula:

Price for AMC/CMC (inclusive of all applicable taxes) × Quantity of Equipment